By / Clark Ellis
Reprinted with permission from the May 2020 issue of Partners in Progress magazine. Read more at www.pinp.org
Imagine a basketball player without agility. How would she play on the court, dribbling the ball off her foot, accidentally tripping her teammates? What about a football player who lacks agility? Caught flat-footed as he goes to tackle a running back or tripping over his own feet as he tries to avoid an on-rushing defensive end. It’s easy to see how a lack of agility prevents athletes in most sports to function, let alone succeed.
What about leadership? How important is it for organizations to quickly adjust their strategies and operations to take advantage of changes in the market? Does it matter if companies are not flexible enough to react to shifts in the economy, increases in material costs, reductions in the availability and skill level of labor? How crucial is it if training centers don’t implement retention plans, slack on marketing, or don’t get ahead of training for new markets?
During COVID-19, agility is clearly a virtue for most organizations—especially when it comes to leadership. With many operations going virtual, the industry needs a new way to work and the process, procedures, and software to make that happen. Enter agile leadership, defined as the craft of creating the right context for self-organization. It means organization leaders create an environment where agile teams collaborate, learn from each other, get quick feedback from users, and are focused on quality and continuous learning. Agile leaders don’t micro-manage people nor do they create total freedom. Instead, the focus is flexibility, productivity, and being able to shift focus on a dime with minimal loses.
Critical foundational elements of agile leadership include transparency, measurement, delegation, accountability, and failing fast. Failing fast is so important because it saves companies time and money, and it accelerates learning. It’s often what causes the pivot that results in a project being stopped or a repurposed success. Your job as a leader is to model and encourage these principles in your teams. It will be hard to adopt agile practices if your culture discourages critical thinking and feedback. When you fail fast, you usually fail small, but if people aren’t comfortable pointing out errors or fixes, you’ll fail slowly, sloppily, and at great cost.
In construction—already a cyclical working environment—agility hinges on productivity, flexibility, and the willingness to switch gears as necessary. If a contractor’s clients need solutions for temperature check stations that can be quickly and effectively disinfected, instead of new buildings, how can we shift our resources to work on that solution? If training centers identify new markets emerging from a global pandemic, how quickly can the necessary training and equipment be implemented? Agile leadership can help us make success in those areas a reality.
Some aspects of agile do not fit construction perfectly. For example, agile is most easily deployed in situations where prototypes can be developed quickly and cheaply. It is hard to quickly and cheaply build different duct solutions or architectural metal elements that can be thrown away if they turn out to be wrong. However, what about the virtual world? The 3D modeling world is made for rapid prototyping. Contractors who use agile principles like “sprints” and “scrums” to collaborate with their internal and external teams, can help their customers achieve the best solutions. Training centers using virtual or augmented reality training stations or product manufacturer driven programs like the ITI’s strikeforce can ensure quality, safe, and thorough training is in place when it is required.
No matter your system, knowing exactly how your resources are deployed against projects or even daily tasks is important in normal times. Today, it is mission critical. A “sprint” is a set period of time—30 days maximum—during which specific work has to be completed and made ready for review. A “scrum” refers to a project’s iteration or completion of tasks to bring it to fruition.
Using this process for agile allocation and reallocation of resources can help you minimize crew downtime, maximize productivity, and preserve capacity so that you are ready when demand increases after the lockdown. For contractors who are involved in HVAC work, testing and air balancing, and controls, lots of work should be coming your way. Building owners of everything from hospitals to office buildings and retail sites are going to rethink the way that they move air into, through, and out of their facilities. A robust, agile workforce must be at the ready to learn technology and make new techniques the reality.
Another construction best practice, the daily huddle or toolbox talk, is like the daily scrum meeting. Scrum itself is a broad framework and the daily meeting is only one element. It is a 15-minute max meeting where the team members share progress, bring problems to the table, and work out how they are going to move forward and what they will do between now and tomorrow’s meeting. The toolbox talk has always covered progress compared to plan, what could prevent us from reaching our goal, what safety concerns we see, and our goal for today.
And like the scrum meeting, an effective toolbox talk is run by the crew and features feedback from all members, people honestly sharing their concerns, problems, and roadblocks, and the team determining the path forward, including the production goal for the day. Make sure that these meetings are crisp and efficient though, keep them to 10-15 minutes and stick to the agenda.
How can we execute agile leadership in our current environment? In the short term, many of us are working with our project teams remotely. This means that you need to quickly get up to speed using virtual collaboration tools like Zoom, Microsoft Teams, Skype, and Google Meet to communicate with your people.
Leaders who implement agile principles and achieve “agile-ish” practices are making their organizations more resilient during the crisis and are positioning themselves as leaders in the “next normal”. Moving towards agility is a great way to build resiliency into your organization permanently. While we may move past the peak of the COVID-19 crisis in a matter of months, there will be other challenges in the future. Supply shocks are likely to occur in waves or ripples as our supply chains recover from the virus’ disruption.
Working to build transparency, data driven decisions, autonomy, collaboration, and accountability in your leadership team and other project teams is the first step in becoming a more agile organization. The better you are at measuring, sharing that data, sprinting from one point to the next, and flexing resources where they are needed, the more your business will thrive. You can be like that basketball player or football player who is prepared to react with agility to whatever their opponent or environment throws their way. ▪
